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Citrix explains

Citrix executive explains why Citrix is using DaaS for hybrid workspace security

We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 – 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today! Striking the balance between remote working and security is something that few organizations have achieved.  Research shows that 67% of business-impacting cyberattacks targeted remote…

We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 – 28. For insightful talks and networking opportunities, join AI and data leaders. Register today!


Striking the balance between remote working and security is something that few organizations have achieved.

Research shows that 67% of business-impacting cyberattacks targeted remote workers, resulting in a loss of confidential data, interruption of daily operations, ransomware payout, financial loss or theft, or theft of intellectual property.

However, as remote and hybrid working create new security risks, many organizations are looking to Desktop-as-a-service (DaaS) solutions to provide secure remote access to critical resources.

One of the key reasons is that DaaS solutions enable users to connect to virtual apps and desktops without accessing data locally on the device, making it more difficult for cyber criminals to steal sensitive information, while enabling security teams to implement zero-trust network access for apps.

VentureBeat spoke with Tim Minahan (Executive Vice President of Business Strategy, Citrix) to learn more about security in hybrid workspaces. Also, how DaaS solutions can help enterprises meet these security challenges.

Below is an edited transcript.

VentureBeat: What do you see as the biggest security challenges in securing hybrid workspaces?

Minahan: Employees used to come to the office every day and work from company-managed assets. They can work from home, at the office or on the road using unencrypted personal devices and networks. It’s created a new set of challenges for IT to manage.

Employees who work outside of the traditional office environment often prefer to use their personal devices. It’s difficult to assess how secure these devices really are. Then you consider all the apps that are required to do work.

We did some research that shows 64% of employees are using more communication and collaboration tools than they were prior to the pandemic. And more than 90% of IT vulnerabilities are application-based.

VentureBeat: What role do digital workspaces play in increasing the security of remote workspaces?

Minahan: Think of digital workspaces as a secure bubble where everything happens. No matter if people work in the office, or remotely, they are always connected to a virtual desktop that runs from a datacenter. This can be either on-prem (or in the cloud).

When they access documents or receive emails, no data is sent to their devices. All of this happens in the workplace. If someone is at a coffee shop, and their laptop is stolen, it is useless.

VentureBeat: What types of tasks/workloads are Digital workspaces most suitable for?

Minahan: The right digital workspaces can provide a unified, secure and simplified work experience for every employee — across every work type. You can’t simply combine a few chat and collaboration technologies to make them. A platform must do three things:

  • Unifies work: Whether at home, on a plane or in an office, employees have consistent and reliable access to all the resources they need to be productive across any work channel, device or location.
  • Secures work: Contextual access and app security, ensure applications and information remain secure — regardless of where work happens.
  • Simplifies work: Intelligence capabilities like machine learning, virtual assistants and simplified workflows personalize, guide and automate the work experience, so employees can work free from noise and perform at their best.

eBay has been using Citrix virtual apps and desktop solutions for nearly a decade to support secure and reliable delivery of applications and information to more than 9,000 call center agents and third-party contractors worldwide.

They also use Citrix ADC to deliver these enterprise apps and to optimize performance of the public-facing online marketplace.

They approached us years ago with a problem. They had abandoned the traditional call center model. Like other companies, they built large call center hubs in metropolitan areas with lots of workers

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